Information Technology Infrastructure Library (ITIL) V4 is a well-known set of IT best practices or framework. These practices assist businesses in aligning their IT services with customer expectations and business needs. ITIL service strategy examines current market needs and existing offerings.
The ITIL framework helps standardize the IT services in terms of selection, planning, support, and delivery to business needs. ITIL V4 guidelines regulate the IT actions and budget according to business requirements and enable adaptability to change.
ITILV4 foundation is a basic certificate course. ITIL Foundation Course can be done offline/online. This course is designed for people who work in IT, Customer Service Management.
ITIL Service strategy contains five processes that include:
- Service Portfolio Management
- Finance Management
- Strategy Management
- Demand Management and
- Business Relationship Management
Organisations can choose the processes that suit best to their business. They can also tailor and scale the processes to suit the organisational requirements.
ITIL focuses more on value for self and for customers. It suggests rolling out your service in small chunks and getting timely customer feedback that in turn helps improve the service and ensure compliance to the exact requirement.
ITIL encourages keeping solutions simple and practical. It supports optimizing the solution and then automating it. It is the best tool that facilitates business growth and transformation.
ITIL foundation is a basic certificate course. There is no associated membership body with ITIL Foundation. ITIL Foundation course can be done online. This course is designed for people who work in IT.
Risks are something that one can be aware of but should have the power to overcome from it as well. Every organization while ruling the world faces many risks associated with it. Thus, needing a management process to not to lose its base in the market. Moreover, ITIL change management is designed to understand and reduce the risks associated to any organization by reshaping the changes into it.Any IT sector gives the hope to any business to rise its path to the leading ones. Thus, business have the two main expectations from it-
- The change should be rapid and useful for the organization.
- The IT will be able to meet the requirements of the business.
The main aim of ITIL change management is to meet all the two above expectations of the firm
There are many changes in ITIL. Some of them are as below:
- Emergency Changes
- Standard Changes
- Normal Changes
There are many other changes like expedited changes, no-impact changes but all these changes are not listed in ITIL change management.
Why does an organization need a Change Management in ITIL?
- For the individual employee:
The employee working in an organization may be adapted to many technologies, security and what not. But many people face different issues when working in different sectors. Therefore, a change management is needed for every such individual to adapt to such changes in a quick process.
- For organization itself:
When any new opportunity comes every team needs to rephrase its working method and thus needing a management process by ITIL to not lose its way while moving to any new project. Many debates due to opinions of different individuals can be seen in a team which results in conflict. And the individuals who are not the part of such a team will not get the power to understand and adapt to such changes. Thus, a proper ITIL change management is needed.
As we know a change and readapt the change in any individual life is necessary for its growth. Then how can any organization sustain without any change. So, every organization needs a well defined change management process for their growth. The best one such process is ITIL Change Management!
The most tremendously growing sector around the globe is the IT sector (Information Technology) which is rising day by day at a very high rate. When the IT sector grows it gives rise to the whole economy of the nation. Every technology being used in this sector perhaps has the capability and wants to change accordingly. Old technologies need to be replaced by all the new trends of it or by any new technology which will help in growing any organization.
The fact that can’t be ignored in any organization is-The change is must and should be adapted in every sector. The IT sector builds the base of working people around the world and thus modifies the structure of living to every such person working in it. Finally, it is a mandatory need that the IT landscape should alter the new changes. And to change the structure you must need ITIL (Information Technology Infrastructure Library) which gives the liberty of using the best practices to be used in an organization.