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Guide On How B2B eCommerce Is Different From B2C eCommerce

A Thorough Guide On How B2B eCommerce Is Different From B2C eCommerce


This online world is growing rapidly, and it offers ease to customers and businesses as well. Business needs the digital existence to improve the customer base. Customers are showing more attention in an online purchase, as it is easy to get the desire products while sitting in the drawing-room. According to various researches, it found that electronic sales are expected to boost in upcoming years. As a retailer, it is imperative to understand the importance of online shopping. In past years, businesses do not understand the significance of having existence on an online portal. So, here you are going to read a brief description of B2B eCommerce and by what means B2B eCommerce is diverse from B2C eCommerce.

Let’s dive into the blog to conquer more about B2B eCommerce!

What B2B & B2C Ecommerce Is

Business-to-business or you can say B2B eCommerce is the online sale of goods and services between one and another business via a digital portal. B2B transactions usually occurred by email or phone to involved buyers in order to connect with the sales representatives directly. However, the upsurge growing in B2B eCommerce is improved the professional productivity or even compact the overhead charge by allowing a buyer to place their orders online. B2B firms sell their goods to other corporations. These companies may use these products for their operational purposes or resell the products to the consumers. The best example of B2B eCommerce marketplaces is eWorldtrade and Alibaba.

Whereas in business-to-consumer or B2C eCommerce discusses the procedure of marketing various products and services directly to the consumers. In other words, you can say a company sells its product directly to the end-consumer without any sales representative.

How B2B Ecommerce Is Diverse From B2C Ecommerce

In this following section, here you will read the major difference between the B2B eCommerce and B2C eCommerce sectors. If you are already an online store, you might be familiar with both sides of eCommerce relationships. You may already sell products to the consumers directly, and you also made an online acquisition before.

In some ways, both B2B and B2C eCommerce are alike, both of them include selling and buying products and services through an online portal. But the things that make them differ from each other involved purchase intent, order values, customer cycle, decision-making process, etc.

So, below you will read some of the few key difference that makes these two differ and worth noting.


Prices for the B2B buyers are negotiable, but for the B2C buyers’ prices typically are not negotiable. Usually, the consumer-focused eCommerce places have static prices, whereas the B2B eCommerce websites bargain concessions on placing substance orders or making a longtime relationship with customers.

Purchase Frequency

It is clear that purchase intentions and needs of businesses and consumers are different from each other in several ways, some of them discussed below;

  • In B2C, purchases are typically one-time purchases, whereas, in B2B, there are recurring and long-term purchases.
  • Usually, B2B purchases are scheduled and planned in advance and even on a daily basis, while B2C purchases are impulse buys.

Expected Delivery Time

The B2C buyers expect and looking for fast and speedy delivery. They even agree to pay an amount for the speedy delivery. But, B2B buyers are more concerned to received orders on a scheduled basis.

Methods Of Payment 

B2B payments may negotiate on the basis of various terms, and payments are not required until after products are delivered and shipped. But, in B2C purchases, payments are usually made by means of credit cards, PayPal, etc. payments may receive before goods are shipped.   


In B2C purchase, typically, only a buyer is involved. But, in B2B purchases, not only many people are involved, but various departments of a business are also involved. For instance, you decide to buy products from the online store as a sole decision-maker, you personally choose the purchased item. But, when you make a decision on a behalf of an organization, you have to follow several steps for approval.  

5 Tips That Take Into Consideration For Your Ecommerce Site 

You know that people are willing to get the product online with reliable information to make an online purchase. So, a business needs to build user-friendly sites to attract customers to optimize its sales. Make sure you create competitive eCommerce strategies that give business exposure and also boost the customer base.

Here are some essential tips to set up your eCommerce site perfectly and engage your targeted prospects.

  • Make sure your eCommerce must be mobile and user-friendly 
  • Add in-depth product catalog to engage customers
  • Include feedback option on your online portal
  • Offer numerous ways to your prospect to get in touch with your brand
  • Consider your customer’s pain points and identify their buying patterns. 

To Wrap Up The Things

At last, you understand and comprehend that purchasing habits of consumers and businesses are very different in several ways. That is the reason there are several differences between B2B and B2C eCommerce sites. And, yet it is important to take these fundamentals under consideration to offer the best services to your customers.


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Welcome. I am AJ Desai, Writer and Editor of A proficient online growth specialist and Digital marketing strategist. A rich vein of experience in writing articles related to WordPress, Technology, business, lifestyle, customization, security, Law and much more.